Thank you for shopping with Africana Textiles. We are committed to providing a smooth and reliable shopping experience. Below, you’ll find all the details you need about our shipping process. All orders are processed within 1-2 business days. Please note that during peak seasons or holidays, processing times may be slightly longer. Once your order has been shipped, you will receive a confirmation email containing a tracking number. Please allow 3-5 days for tracking information to update after dispatch.

Delivery times may vary depending on your location. On average, orders arrive within 14 business days for standard shipping, while expedited shipping options, if available, typically reduce delivery times. External factors such as customs clearance and logistical challenges may occasionally cause delays.

Shipping costs are calculated at checkout based on your location and the items in your order. From time to time, we may offer free shipping promotions for qualifying orders, which will be clearly advertised on our website.

Please note that international orders may be subject to customs duties, taxes, or other fees imposed by your local authorities. These charges are not included in our product prices or shipping fees and are the responsibility of the customer. For further details on these charges, we recommend contacting your local customs office.

While we strive to ensure timely deliveries, unexpected delays can occur. If your order is significantly delayed or does not arrive within the expected timeframe, please contact us at support@africanatextiles.com. Our team will investigate the matter and work to resolve any issues promptly.

To ensure a smooth delivery, please provide an accurate and complete shipping address when placing your order. We cannot be held responsible for delays or non-delivery caused by incorrect addresses. If you need to make changes or cancel your order, please contact us within 24 hours of placing it, as orders may quickly move into processing after that time.

If your item arrives damaged or defective, please reach out to us within 7 days of delivery with photos of the issue. We are happy to arrange a replacement or refund, depending on the circumstances.

If you have any questions or concerns about your shipment, feel free to contact us at support@africanatextiles.com. We are always here to assist you and ensure your shopping experience is a positive one.